FAQ'S
Can you only supply parts you have in stock?
No. While we have over 10,000 lines in stock here in York, if it isn’t in stock, we have years of experience in sourcing your parts. Speak with us today on 01904 656 923 to tell us your requirements.
Can you help with everyday parts as well as obsolete?
Absolutely. We don’t just specialise in hard to find and obsolete electronic components, we can help with everyday parts, too.
Can I schedule my order?
Yes. We offer scheduling on all orders. This means you can order now, lock your prices in and then stock is shipped to you as and when you need it. (Conditions apply)
Can you provide a certificate of conformance?
Yes. You can request a certificate of conformance. Compliance is a priority for us.
Do you offer a warranty on your parts?
Yes, all our parts come with our 1-year fit, form and function warranty. Some parts also come with their specific brand’s warranties.
Is VAT included in your prices?
No. All our prices are excluding VAT.
Where can I track my order?
Your account manager will keep you updated on the progress of your order from start to finish. Once it has shipped, we will send you a shipping confirmation with a link to track it from our software dashing distribution.
What couriers do you use?
We use all major couriers including, UPS, FedEx and DHL and we ship worldwide.
Can I apply for a trade account?
Yes, please call us or speak to your account manager who will be able to send you the account application form.
Are you ISO certified?
Yes, we are ISO 9001:2015 Certified. A copy of our ISO certificate is available on the website, or you can request one from your account manager.